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  • What are your prices?
    Since there are so many watch variations, in order to provide you with the lowest price possible, we quote on an individial basis. Typically battery replacement starts at £70 and glass replacement starts from £99.
  • When and how do I pay?
    You pay via our online repair shop for example > Step one: Choose the repair you need > Glass Only > Step Two: Choose your watch series (you ca find this on the back of your watch > Glass Only | Series SE (2nd Gen) > You will then be taken to a buy now button click the buy now button and this will take you to a secure section of the website where you add your information and create the order. Once your order has been received an email will be sent to you with your order confirmation. Will will then send you updates throughout the process.
  • What is the Cost Of The Postage?
    You have to pay to send it to Smart Repairs UK. However the price of your repair includes the cost of postage and packaging to return your fixed watch to you. When posting your watch to our workshop, this cost is covered by the customer and we recommend you use Royal Mail Special Delivery as this is a speedy next day service and includes insurance of up to £500.
  • How long do repairs take?
    We aim to have your watch repaired back on your wrist within 7 working days!
  • Will you keep me updated during the repair?
    Yes! We keep in touch with you from the moment your watch arrives at our base, we’ll send a confirmation of arrival and let you know when the watch is heading into the workshop. Once your repair is complete, we’ll let you know and send you photos and/or videos via txt or email.
  • How do you return my fixed watch?
    We’ll return your watch to you via Royal Mail Special Delivery (usually a guaranteed next day delivery) and provide you with tracking information.
  • Will my watch still be waterproof?
    Any watch that has been impacted hard enough to break the glass may have dislodged seals around the buttons. Because of this, we can seal the screen with specialist glues but we can’t guarantee that the seals behind the buttons will still be 100% waterproof due to the initial impact that lead to the break. ​ Even if we can get a perfect seal on the screen, we cannot guarantee that the side buttons have not been compromised from impact and for this reason we do not recommend submerging the watch for swimming/diving or showering/bathing. ​ Your watch will be water resistant against everyday tasks like washing your hands or exercising in the rain following our repair.
  • What if my watch is more damaged than I can see from the outside?
    Sometimes, very rarely, your watch may be more damaged than we originally thought; but we’ll keep in touch throughout the time it’s in our workshop and contact you with any updates so there are never any nasty surprises on your final bill.
  • What if you can't fix my watch?
    If for some reason we are unable to repair your watch then we will post it back to you at no cost. We operate on a no fix, no fee basis.
  • What is your Limited Warranty?
    This Limited Warranty applies to the physical parts supplied for the service, and only for the physical parts supplied for the service, purchased by our company in order to complete the agreed repair service from Smart Repairs UK.
  • What does this limited warranty cover?
    This Limited Parts Warranty covers any defects in material or workmanship under normal use during the Warranty Period. This Limited Parts Warranty only covers the parts supplied and fitted by Smart Repairs UK. During the Warranty Period, Smart Repairs UK, will repair or replace, at no charge, the supplied part of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
  • What will we do to correct problems?
    Smart Repairs UK will endeavour to repair the product at no charge, using new or refurbished replacement parts. This will be discussed and agreed with the customer before any warranty repair is conducted.
  • How long does the coverage last?
    The Warranty Period for physical parts and service purchased from Smart Repairs UK is 6 months from the date we receive payment for your service. The replacement physical part will be issued a new warranty timeline from the date of replacement or repair.
  • What does this limited warranty not cover?
    This Limited Warranty does not cover any problem that is caused by: Conditions, malfunctions or damage not resulting from defects in material or workmanship Accidental Damage Water Damage Additional damage to parts not originally repaired by Smart Repairs UK Any product that has been tampered with causing undue damage
  • How do I obtain the warranty service?
    To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please note that Apple Watches contain anti-tamper mechanisms within the watch itself, using this evidence we are able to determine whether further damage has occurred to watch by the user that has happened post-repair. Smart Repairs UK will not cover this further damage by user under our warranty and the company is not liable for these repairs.
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Will my watch still be waterproof?

Any Smartwatch that has been impacted hard enough to break the glass may have dislodged seals around the buttons. Because of this, we can seal the screen with specialist glues but we can’t guarantee that the seals behind the buttons will still be 100% waterproof due to the initial impact that lead to the break.

Even if we can get a perfect seal on the screen, we cannot guarantee that the side buttons have not been compromised from impact and for this reason we do not recommend submerging the watch for swimming/diving or showering/bathing. 

Your watch will be water resistant against everyday tasks like washing your hands or exercising in the rain following our repair.

What if my watch is more damaged than I can see from the outside?

Sometimes, very rarely,  your watch may be more damaged than we originally thought; but we’ll keep in touch throughout the time it’s in our workshop and contact you with any updates so there are never any nasty surprises on your final bill.

What is a Diagnostic?

For any repairs that are a little out of the ordinary - where we may suspect water damage or a previous repair has been done on the watch we carry out a diagnostic first, this means that we'll open it up and have a look at all the components and connections to make sure there is no corrosion or damage.

 

The diagnostic fee is paid up front and covers the time our technicians spend working on your watch to figure out what repair needs to be carried out - if we are confident a repair can be carried out, then we will contact you to let you know what we've found and then this fee is taken off your final total so you only pay for the repair required. Sometimes, following a diagnostic, we may find that the watch is too damaged to be repaired or the cost becomes uneconomical depending on the age of the watch - we will always call you to discuss this and if you do not want to go ahead with the repair, then you will only pay the diagnostic fee and you can choose for the watch to be returned to you or recycled. 

How should I post my watch to you?

If you’re happy with your quote and ready to go ahead with a repair, then you post your watch to us (we recommend using Royal Mail Special Delivery as this service includes insurance in case anything goes awry during transit). We recommend wrapping your watch in bubble wrap, placing in a small box and then wrapping that small box in some more protective wrap and placing in another box or secure padded envelope.

 

Please only send your watch pebble, no straps or accessories.

 

We are unable to guarantee return of any packaging you send to us as we have specially sized return boxes - please do not send your watch in anything you wish to have returned.

Smart Repairs UK - Limited Parts Warranty

Thank you for your interest in the products and services of Smart Repairs UK.

This Limited Warranty applies to the physical parts supplied for the service, and only for the physical parts supplied for the service, purchased by our company in order to complete the agreed repair service from Smart Repairs UK.

 

What does this limited warranty cover?

This Limited Parts Warranty covers any defects in material or workmanship under normal use during the Warranty Period. This Limited Parts Warranty only covers the parts supplied and fitted by Smart Repairs UK.

During the Warranty Period, Smart Repairs UK, will repair or replace, at no charge, the supplied part of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

 

What will we do to correct problems?

Smart Repairs UK will endeavour to repair the product at no charge, using new or refurbished replacement parts. This will be discussed and agreed with the customer before any warranty repair is conducted.

 

How long does the coverage last?

The Warranty Period for physical parts and service purchased from Smart Repairs UK is 6 months from the date we receive payment for your service. The replacement physical part will be issued a new warranty timeline from the date of replacement or repair. 

 

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

  • Conditions, malfunctions or damage not resulting from defects in material or workmanship

  • Accidental Damage

  • Water Damage

  • Additional damage to parts not originally repaired by Smart Repairs UK

  • Any product that has been tampered with causing undue damage

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please note that Apple Watches contain anti-tamper mechanisms within the watch itself, using this evidence we are able to determine whether further damage has occurred to watch by the user that has happened post-repair. Smart Repairs UK will not cover this further damage by user under our warranty and the company is not liable for these repairs.

If you would like to discuss our warranty further please use the button below to send us a contact form and we'll give you a call back within 24hrs (weekdays only).

Please familiarise yourself with Apple's own terms and conditions regarding third party repairs. We cannot be held liable if following a repair your watch is then sent to Apple and they refuse repair on the grounds that you have engaged with a third party repair company. 

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